Three minutes of screen time, one lesson in delegation

by Kat Shepherd | Leadership, Operations

BizFlixTalk cover illustration: Kat Shepherd piloting a helicopter above a business landscape signposted operations, sales, marketing, finance, people, customers and growth

Watch for the moment in almost any founder story when the protagonist stops doing everything themselves. It’s usually framed as a growth moment. And it’s almost always uncomfortable.

Because the reason you became the star of your own business story is that you know how to do the thing. You had the vision. You built it. You figured it out. You got good at it.

So when somebody finally says, “You need to hand this over,” your first thought is often: ummm…no.

Because what if they don’t do it as well as you? What if it takes longer? What if the quality slips? What if you spend three hours training them on something you could have finished yourself in 20 minutes?

And then there’s the biggest one: this is my baby.

Why owners hold on

Most of the time, it isn’t because nobody else is capable. It’s about speed, standards and identity.

What you tell yourself

  • It’s quicker if I just do it.
  • They won’t do it properly.
  • I don’t have time to train anyone.
  • Nobody will care about this the way I do.
  • This part is mine.

And sometimes, if we are being truthful, they really won’t do it exactly the way you do it.

I once had someone who worked for me tell me they were not used to working at 100%. I remember thinking: excuse me? Should we not at least be aiming for 100%?

But people are human. They aren’t going to perform at 100%, every minute, every day, forever. Neither do we. And that’s part of the growth lesson.

Every task you refuse to hand over sets the ceiling for how large the business can become.

At some point, you become the lid

There are only so many hours in your day. If every decision needs you, every customer problem comes to you, every proposal needs your eyes, every order needs your approval and every mistake needs you to fix it, the business can only grow as large as your personal capacity.

That’s when the founder becomes the lid.

Have you ever said: “I need to clone myself”? Yes. You kind of do. Not literally. Although if somebody figures that out, call me.

What you really need is to start building people, systems and processes that can carry work without requiring you to personally touch everything.

Start with what is repeatable

Don’t begin delegation with the most complicated thing in the company. Start with work that happens the same way over and over. Document it. Create a checklist. Record the steps. Train someone. Hand it over.

And this is the painful part: accept that it may be done at 90% for a while.

That doesn’t mean lowering your standards forever. It means understanding that learning has a curve.

If you take the task back every time somebody does it differently from you, nobody ever becomes capable enough to truly own it. And you never get free.

Use those hours like a leader

The whole point of delegation isn’t to give yourself more time to find another repetitive task. Use the time for work only you can do. Strategy. Relationships. Future opportunities. Major decisions. Culture. Direction. Looking ahead.

You can’t grow what you can’t see.

Because if you’re always down in the weeds, you can’t see what is happening to the forest. That’s one of my favorite ways to think about leadership. Sometimes you need to get in the helicopter.

From the ground, you may think everything looks fine. From above? Half the forest may already be gone.

And if you never get out of the daily work, you may not notice until the little animals start running past you.

Five things you can do today

1. Make your “only I can do this” list.
Write down everything you currently believe only you can handle.

2. Circle the repetitive tasks.
Which of those happen the same way every week or every month?

3. Pick one task to document.
Don’t redesign the whole company. Start with one process.

4. Decide who could learn it.
A team member, contractor, assistant, virtual support person or future hire.

5. Use the freed time differently.
Don’t refill the space with more busy work. Use it to think, lead and build what comes next.

Get in the helicopter

You built the business because you knew how to do the work. But eventually, growth asks you to become good at something else: not doing everything yourself.

You can’t lead a business you’re still busy running every minute of every day.

At some point, you’ve to get out of the weeds. Get in the helicopter. And lead it.

Watch it. Learn it. Apply it. Grow.

These ideas come out of real conversations with business owners. Join the next one.