
You know the scene. The music starts. The founder has an idea. There’s a quick shot of somebody working late, another shot of the product being packed, somebody shakes hands with somebody important, and then—boom.
New office. More customers. Bigger team. Successful company. All in about 90 seconds.
I love a good montage. But in business storytelling, the montage may be one of the biggest liars on the screen. Not because the success is fake. Because the timeline is.
Think about a movie scene where somebody puts a pot of water on the stove. We see the flame come on and a few seconds later the water is boiling. We need that. Nobody has all day to sit in a movie theater watching water boil.
Business stories do the same thing. What happens in 90 seconds on screen might take two, three, five—or more—years in a real company. And when all that time gets compressed, something important disappears: the work.
What you don’t see … matters most.
The compression problem
When progress gets compressed, all the boring parts disappear. The failed hire. The quarter where nothing moved. The marketing idea that didn’t work. The process you had to rebuild. The customer you lost. The long days. The longer nights. The nights you fell asleep at the keyboard—my personal favorite.
The part where you fail, get back up, make another decision and try again.
There is also all that maintenance work nobody ever celebrates: the systems you fix, the problem you prevent, the relationship you nurture, the employee you train, the hundred little decisions that keep the business moving. None of that makes a glamorous montage. But those are often the scenes that actually build the business.
Real growth is mostly unglamorous maintenance interrupted by occasional visible wins.
Sometimes nothing happens
This is one of the hardest parts of business. Sometimes you do the work…and nothing happens.
You improve the process. Nothing. You build the relationship. Nothing. You train the person. Nothing. You change the marketing. Still nothing.
And then six months later, something clicks. A referral comes in. A partnership opens up. A customer returns. A process finally starts working the way you intended. A decision you made a year ago starts paying off.
We all love those moments when something great happens. But sometimes there are long stretches between those moments. That doesn’t necessarily mean nothing is working.
Sometimes the work is working. It just hasn’t shown up in the revenue yet.
Social media makes the montage worse
And now we have social media. Social media has taken the business montage and put it on steroids.
Launch day. Big contract. Sold out. New office. Huge client. Record month. Everybody is winning. Or at least everybody appears to be winning.
What we don’t see are all the scenes that happened before the post. We don’t see the rejected proposals. We don’t see the cash-flow panic. We don’t see the failed campaign. We don’t see the three versions that didn’t work. We don’t see the founder rebuilding their confidence after something fell apart.
We see the win. Then we look at our own business—with all its messiness, delays, mistakes and uncertainty—and wonder: what am I doing wrong?
Be careful with that.
You are comparing your full-length movie to somebody else’s trailer.
I learned this lesson long before social media
Years ago, there was a woman in Palos Verdes, California, whom I really admired. If you know Palos Verdes, you know the picture I’m painting. It’s a beautiful, prominent area of Southern California.
She had a training center in a highly visible location, and from the outside, it looked like she was doing exactly what I dreamed of doing. She was tall, beautiful, warm and successful—or at least that was what I saw.
I would stop by and visit her. I’d look around at what she had built and tell her: “One day, I want to be like you. I want a business like this.” I said it more than once.
Then one evening after hours, she took me into one of the rooms in the training center. She showed me that she was living there. She told me she wanted me to understand that she was struggling to make the business work.
That moment stayed with me. I’ve always appreciated that she trusted me enough to be that vulnerable with me because, until that moment, I had only seen the exterior of her success.
I saw the training center. I saw the location. I saw this beautiful, accomplished businesswoman. I saw what she had built. I didn’t see what it was costing her to keep it going.
Without realizing it, I had created my own montage of her life. And this was before we had social media showing us everybody’s highlight reel all day long.
Sometimes nobody is trying to fool us. We simply don’t have access to all the scenes. We see the storefront, not the bank account. We see the announcement, not the sleepless night. We see the contract, not what it costs to fulfill it.
We see the entrepreneur standing in front of the business. We don’t know that she may be sleeping in the back of it.
That doesn’t mean her success wasn’t real. Her training center was real. Her accomplishments were real. My admiration for her was real. And her struggle was real too. Both things can be true at the same time.
That’s what the montage leaves out.
Measure the unglamorous things
So when your own business is in one of those quiet stretches, don’t automatically assume you’re failing. And don’t look across the street—or across Instagram—and assume somebody else has discovered some magical shortcut you missed. You may simply be seeing their exterior while living inside your own reality.
Of course revenue matters. We need revenue. But if revenue is the only measurement that makes you feel like you’re making progress, the quiet periods of entrepreneurship are going to feel like failure.
- More qualified leads
- Better conversion
- More repeat customers
- Stronger margins
- Faster delivery
- Fewer customer complaints
- Better systems
- Stronger employee performance
- More referrals
- Better customer retention
Those things may not get a standing ovation. Nobody is going to make a dramatic LinkedIn announcement: “Great news! We reduced the number of mistakes in our fulfillment process by 17%!”
But maybe they should. Because those quiet improvements are often what make the big wins possible later.
Enjoy the climb
This one is especially for my Type-A people. I know you. We climb one mountain and immediately start looking for the next one.
Hit the goal. Great. What’s next? Solve the problem. Great. What’s next? Land the client. Great. Who’s next?
And sometimes we forget to turn around and realize: wait a minute. I climbed something.
Every step counts. Every corner you turn counts. Every process you finally fix counts. Every customer you keep counts. Every mistake you learn not to repeat counts. Every time you get knocked down and get back up counts.
Enjoy some of it. Take the joyride. Because I promise you, the business will have another problem waiting for you soon enough.
Five things to do during the quiet parts
1. Pick three leading indicators.
Choose three measurements that can show you progress before the final revenue result appears.
2. Keep a “what got better?” list.
Once a month, write down what improved: systems, relationships, skills, customers, processes and decisions. Make your progress visible to yourself.
3. Stop comparing timelines.
You have no idea what happened before somebody else’s success announcement. Don’t compare your Year Two to somebody else’s 90-second montage.
4. Document the invisible work.
Keep track of the systems you build, people you train, problems you eliminate and improvements you make. That work matters even when nobody sees it.
5. Celebrate movement, not just arrival.
If the only time you allow yourself to feel successful is when you reach the big goal, entrepreneurship becomes one very long wait for permission to be proud of yourself.
Patience is a business strategy
And this is the part I really want you to remember.
Patience is a business strategy. Not a personality trait.
Let me say that again for the people in the back. Patience is a business strategy. Not a personality trait.
Patience doesn’t mean sitting around waiting and hoping something happens. It means doing the work. Watching the numbers. Looking for evidence. Making adjustments. Getting back up. Rebuilding when necessary. And giving good decisions enough time to work.
The montage skips all of that. Your business can’t.
So keep going. Track the work. Enjoy the climb. Celebrate the scenes nobody else gets to see. And when your big moment finally arrives, remember: there were probably hundreds of quiet scenes that made it possible.
